Customer Help
We are a small family business, so we are always here to help.
Common purchase queries answered
Orders and Shipping
Most card orders are shipped within 1-2 business days, and will be delivered within 3 days by our Amazon Fulfillment Service. They may be delivered in Amazon packaging. Ornaments will be delivered separately by USPS. Delivery times make be longer during the two weeks before Christmas.
We can no longer offer free shipping since Amazon delivers many of our orders. Shipping charges are based on location and size of your order, and shipping is capped at $12 regardless of order size.
Once you order is shipped, we will send a tracking number to the email address you used at checkout. You can track your order on the USPS website.
If you find you have entered an incorrect shipping address, contact us by email ASAP and we can change it before it is shipped. We often ship the same day especially during the busy holiday season. If already shipped, we will have to do a return and exchange. Also, we verify all addresses with the USPS, so if the address you entered is not a viable one, we will contact you.
We do not ship directly outside the USA. If you are an international shopper, you might consider a parcel forwarding service like myUS.com or Stackry.com. In Canada, many of our cards are available at our Amazon Canada Store.
You may checkout using credit cards (Mastercard, Visa, Amex, Discover), your Paypal account, or AmazonPay if you have an Amazon account. You may pay with Apple Pay on your Apple mobile device if you have that feature set up. We reserve the right to cancel orders that do not contain valid customer information.
The shopping cart of our site is powered by WooCommerce. Payments are processed through either Stripe, PayPal, or Amazon Pay, and all payment and credit card information is protected by their encryption systems. Our entire site is SSL protected.
All payments are processed through Paypal or Amazon Pay. If you have an account with one of those payment gateways, they may retain your credit card information if you allow it. The Retro Christmas Card Company does not have access to or retain any credit card information.
We charge sales tax for items purchased from an address in Florida, USA.
If you need to swap an item
Returns and Exchanges
If you are not 100% satisfied, you may return any undamaged and complete items for a full refund within 30 days of the shipping date. Return shipping cost is the responsibility of the customer. Please contact us for return authorization and instructions.
Please contact us immediately through email for a prompt replacement.
Our Return Address is:
RETRO CHRISTMAS CARD COMPANY
1333 W. Diamond Shore Loop
Hernando, FL 34442-6287
Please contact us for authorization before returning any item.
Our Return Address is:
RETRO CHRISTMAS CARD COMPANY
463688 STATE ROAD 200 STE 1
# 507
YULEE, FL 32097
Please contact us for authorization before returning any item.
The best way to contact us is by email. We are a small family business, and we are always here to help.
As long as it has not been shipped, otherwise you will have to do a return or exchange.
Sorry, we only print our cards once yearly for the holiday season, so we cannot accept orders for sold out items. Many products do sell out, so order early!